Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to accepting it and prior to opening the factory sealed product packaging. Should the delivery service attempt to deliver your product to you and the exterior packaging is damaged, Glow Products Canada (GPC) recommends that you refuse delivery of the item. Contact GPC within 48 hours of refusing delivery at firstname.lastname@example.org
If you accept goods that turn out to have been damaged by the delivery service, email us at email@example.com with your order number and a brief explanation of the situation. You have 3 days from the arrival of the package to report damaged goods. You will be emailed steps for completing an exchange. You may also be required to initially return-ship the item at your expense. If we can reasonably confirm that the damages occurred as a result of the delivery service, you will be refunded for the shipping cost, up to a maximum of $10 (CDN) and a replacement product will be shipped back to you. We'll notify you of our findings via e-mail after we've received and processed the returned item.
Most deliveries are insured against damage and you may alternatively be required to show proof of damage to the delivery service itself. You accept Glow Products Canada as the final arbiter in determining if an item was damaged as a result of delivery.
If you do not receive an e-mail response within 2 business days, you can call us at 1.514.313.6111 to report your case.
Returning Merchandise to Glow Products Canada
Pack your broken product in a durable cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery. Glow Products Canada is not responsible for packages lost or damaged in transit. After inspection we will replace or repair the item as needed.
Please include the following information in your package
Your name, return address, telephone number, and email
A typed brief description of the problem or services you are requesting
A copy of the receipt dated within 15 days of receiving the Product